COVID19 turned the world upside down for many industries. Businesses that previously prided themselves on providing a top customer experience are grappling with an unanticipated reality of customers viewing service through different lenses.
Does a bright smile make up for a missing mask? Is the minute you saved during vehicle delivery by the valet not covering the steering wheel or sterilizing the key sufficient to offset your impression of seeing him touch his nose and mouth and then operate your vehicle?
From fast food to parking, Servimer’s conversations with successful business owners show that their highest current priority is customer and employee safety, regardless of their own personal beliefs regarding risk.
This covert Servimer video challenges practices and perceptions of customer service and safety, revealing a clear disconnect between stated ideals and the conduct of frontline employees.
