Servimer's Culture is our Distinctive Bond.
Started in 2006, Servimer (originally branded AMA Enterprises) was the brainchild of Artem Alabin, who, while born and raised in Russia, immigrated to the U.S. as a student and began his work life on the frontline of parking facilities.
After advancing to management, Art began to receive mystery shop reports and realized that he needed better information besides typical reports describing good manners, clean uniform, and tidy facilities. He needed the observations of shoppers who could spot evidence of equipment tampering, ticket forgery, cash skimming, and in-car theft. He needed shoppers willing to provide a scathing evaluation without fear of MSC or client retribution. He needed shoppers who would take the initiative to report the unusual, odd, fishy, or suspicious details, even if those details could never have been anticipated for inclusion in the shop guidelines. He also realized that he wasn’t alone regarding this need and that every parking manager out there needed the same things. He took matters into his own hands, and Servimer was born.
The first Servimer shop was conducted in Washington D.C. in 2006. Servimer now conducts over 15,000 shops annually across North America. Parking facilities are still the staple of Servimer, but shops are also being conducted in security, dining, hotel, and retail industries. 20% of all Servimer shops are video based with in-car, body-worn, and bird-eye view covert cameras. In-car cameras are built in-house with enhanced video quality, battery life, mobility, and size.
Servimer also expanded its services to Operational Audits, training, installation of security cameras, and instructional videos for valet operations. Servimer is unique in the industry because it combines loss prevention strategies with customer service mystery shops, which provides our customers with a much deeper understanding of their operations. Servimer is a member of the MSPA and the IMSC, with our main office located in Washington D.C.
From the CEO:
“It took me a few years to realize just how different Servimer’s culture is from other companies in the mystery shopping industry. Servimer is consistently ranked among the top 10 companies that mystery shoppers want to work with – that is among 300+ companies and several million independent contractors in North America. Our business plan may define what we do, but our culture defines who we are. Our culture is important not only for maintaining good morale within our organization, but furthermore it sets the tone for the way our managers and our shoppers treat each assignment and ultimately you - our clients. We cast a vision and set an example for our people to support each other with a servant’s heart. Our focus is on developing a rapport of mutual trust. Trust is a foundation for all relationships in life and in business. This is an essential, and rather unique, ingredient in nurturing Servimer to be what we are today.”
SERVIMER CHRISTIAN VALUES
"Whatever you do, do it all for the glory of God."
1 Corinthians 10:31
Founded in faith, Servimer seeks to honor God by pursuing and extending truth, love, and grace in all our work. We endeavor to provide our clients not just with opportunities to discern those aspects of their organization that need to be reformed, revised, or retrained, we also work to provide the means to recognize, celebrate, and build upon their successes.
“Whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is pleasing, whatever is commendable, if there is any excellence and if there is anything worthy of praise, think about these things.” (Philippians 4:8)
Life’s greatest joy comes from helping others.
As means of fulfilling the Great Commandment to love God and to love our neighbors as ourselves, we rejoice in providing contractors who accept our assignments with support for their success and compensation above our industry’s average. The honesty that we need to receive is the same that we extend to both contractors and clients.
“These are the things that you shall do: Speak the truth to one another, render in your gates judgments that are true and make for peace.” (Zechariah 8:16)
We pray that God will bless you and each of us with grace, truth, and love, as we seek to work together in fulfilling the plans and purposes set before us in this world.
Dedicated, talented and filled with passion.