ABOUT US

Servimer's Culture
Our Distinctive Bond 

Started in 2006, Servimer (originally branded AMA Enterprises) was the brainchild of Artem Alabin, who, while born and raised in Russia, immigrated to the U.S. as a student and began his work life on the frontline of parking facilities. 
 
After advancing to management, Art began to receive mystery shop reports and realized that he needed better information besides typical reports describing good manners, clean uniform, and tidy facilities.  He needed the observations of shoppers who could spot evidence of equipment tampering, ticket forgery, cash skimming, and in-car theft.  He needed shoppers willing to provide a scathing evaluation without fear of MSC or client retribution.  He needed shoppers who would take the initiative to report the unusual, odd, fishy, or suspicious details, even if those details could never have been anticipated for inclusion in the shop guidelines.  He also realized that he wasn’t alone regarding this need and that every parking manager out there needed the same things.  He took matters into his own hands, and Servimer was born.

The first Servimer shop was conducted in Washington D.C. in 2006.  Servimer now conducts over 15,000 shops annually across North America.  Parking facilities are still the staple of Servimer, but shops are also being conducted in security, dining, hotel, and retail industries.  20% of all Servimer shops are video based with in-car, body-worn, and bird-eye view covert cameras. In-car cameras are built in-house with enhanced video quality, battery life, mobility, and size.
 
Servimer also expanded its services to Operational Audits, training, installation of security cameras, and instructional videos for valet operations. Servimer is unique in the industry because it combines loss prevention strategies with customer service mystery shops, which provides our customers with a much deeper understanding of their operations. Servimer is a member of the MSPA and the IMSC, with our main office located in Washington D.C.
 
From the CEO:
 
“It took me a few years to realize just how different Servimer’s culture is from other companies in the mystery shopping industry.  Servimer is consistently ranked among the top 10 companies that mystery shoppers want to work with – that is among 300+ companies and several million independent contractors in North America.  Our business plan may define what we do, but our culture defines who we are.  Our culture is important not only for maintaining good morale within our organization, but furthermore it sets the tone for the way our managers and our shoppers treat each assignment and ultimately you - our clients.  We cast a vision and set an example for our people to support each other with a servant’s heart.  Our focus is on developing a rapport of mutual trust.  Trust is a foundation for all relationships in life and in business. This is an essential, and rather unique, ingredient in nurturing Servimer to be what we are today.”

SERVIMER CHRISTIAN VALUES

"Whatever you do, do it all for the glory of God."

1 Corinthians 10:31

Founded in faith, Servimer seeks to honor God by pursuing and extending truth, love, and grace in all our work.  We endeavor to provide our clients not just with opportunities to discern those aspects of their organization that need to be reformed, revised, or retrained, we also work to provide the means to recognize, celebrate, and build upon their successes. 
 
“Whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is pleasing, whatever is commendable, if there is any excellence and if there is anything worthy of praise, think about these things.” (Philippians 4:8)

Life’s greatest joy comes from helping others.

As means of fulfilling the Great Commandment to love God and to love our neighbors as ourselves, we rejoice in providing contractors who accept our assignments with support for their success and compensation above our industry’s average.  The honesty that we need to receive is the same that we extend to both contractors and clients. 
 
“These are the things that you shall do: Speak the truth to one another, render in your gates judgments that are true and make for peace.”  (Zechariah 8:16)
 
We pray that God will bless you and each of us with grace, truth, and love, as we seek to work together in fulfilling the plans and purposes set before us in this world.

Art Alabin
Chief Executive Officer


Art has studied Marketing and Management at the Moscow Academy of Management in Russia and received his bachelor’s degree from Freed-Hardeman University in the US.  His professional career started at Central Parking System where he rose through the ranks from Lot Entrance Greeter to Operations Manager.  In 2006 he recognized a need to improve certain inequities in the mystery shopping industry, resulting in his founding of Servimer.

Maria Alabin
Accounting Services Manager


Maria majored in Finance and World Economics from Lipscomb University. Before working for Servimer, Maria was a branch manager and trainer for Scottrade Financial Services in numerous US cities. Her office received multiple Customer Satisfaction awards along with Scottrade’s highest J.D. Power and Associates awards several years in a row.

Scott Lingenfelter
President


Scott joined Servimer as a shopper in 2012. After a few hundred shops, he began coaching new shoppers and subsequently became manager of the Mid-Atlantic Region. In 2016 he was tapped to serve as president of Servimer. Scott's vocational background includes service in the U.S. Marine Corps, more than two decades of non-profit management, and several thousand mystery shops along the full spectrum of shopped industries.
 

Melina C.
Regional Manager


Melina joined Servimer as a shopper in 2015.  She holds a Bachelor of Arts in English with certificates in Professional Writing and Editing and Children's Literature.  After 10 years with Shell Oil Company as an Operations Assistant, she left the corporate world to pursue greater meaning.  After shopping with Servimer for a year, in 2016 Melina assumed the position of regional Manager for Ohio where she resides. In 2020 she assumed additional responsibilities for Canada operations. In 2021 her responsibilities were increased to several states.

Rachael D.
Regional Manager


Rachael joined Servimer as a shopper in 2016.  She studied psychology at Indiana University Northwest and worked as a behaviorist for twelve years.  She began a new career in the mystery shopping industry over the course of welcoming five children into her home where she and her husband reside just outside of Chicago.  In 2018 she became Regional Manager over several states.

Jason O.
Regional Manager


Jason joined Servimer as a shopper in 2017 and resides in Pennsylvania. He has studied at Northampton Community College and Penn State University. He attributes his business success and motivation to his faith in Jesus Christ.  Building upon his advanced technical skills, he took a leading role in Servimer video editing department.  He was promoted to Regional Manager of over several states in 2018.

Deena Hallaji
Regional Manager


Deena degreed at Indiana Wesleyan University with further studies at George Mason University. She has worked for Inova Health System as the Program Manager of Integrated Research and is the Marketing and Social Media Manager for The Elite Leadership Group, a worldwide athletic evaluation platform. With expertise in personalized diagnostics and database management, she joined Servimer as Regional Manager in 2021.

Ann Delyannis
Regional Manager


Ann holds a technical degree in electronic and computer repair and worked for several years at Minolta Corporation doing repairs in their service center.  She serves as office manager in her family’s structural steel and ironworks business. Ann began mystery shopping in 2007 and has completed thousands of shops across countless industries.  She joined Servimer as a shopper in 2016 and became Regional Manager in 2021.


 Photographs and some last names of the management team are not publicly released.  All Servimer executive team members continue to conduct mystery shops, and disclosing this info could compromise their anonymity and effectiveness.

JD_Power_Team_Page.png
JD_Power_Team_Page.png

OUR TEAM

Dedicated, talented and filled with passion