Servimer Received Another 5-Star Review
Servimer has been a partner of our Academic Medical center in Chicago for over 3 years. We use Servimer to assess and measure the level of customer service delivered by our Customer Service Department.
Once a month, a detailed and agreed upon observation list of questions is conducted on campus. These questions focus on levels of customer service experience as well as the professionalism and appearance of our Customer Service staff. The reports are generated monthly and provide detailed information about the experience of the “shopper” in our environment.
We are always trying to deliver the best experience for our patients and visitors and this service provides an independent 3rd party snapshot of how we are doing. Lastly, every time that we want targeted observations, Servimer has always been flexible and willing to assist. They are a great partner and provide a valuable service to our hospital campus.
Academic Medical center in Chicago