What our customers are saying...
Servimer is engaged in auditing and mystery shopping of our parking operations on an on-going basis. The services are performed in a prompt and professional manner; providing results that were beyond our expectations and resolving any doubts we had. The most positive aspect of their work and a net result was that many of the locations, which were audited, immediately saw positive revenue increase that sustained itself over a period of time. The mystery shop program helped us to monitor our operations and helped reinforce our commitment to the values and standards at our company, and those responsible for the inappropriate actions were quickly identified.
I have signed up on Gigspot about a month or so ago and have yet to take any jobs. Aside from a bewildering selection of requirements for each company, I have found that the concept of good customer service ends at the pitch to the client. I saw a position nearby to my home today from you and looked at it. I then followed a link to your website where I read the instructions. It was clear, well-writes and easy to understand. Others have left me with more questions, and led me on wild goose chases, to the point where I have been unwilling to take the job. I have encountered incorrect instructions, bad links, contradictory information, and even the feeling that some probably managed to avoid paying for half the work done. When I read your overall instructions, I heard an internal voice begin to cheerlead. I was happy to see that the things I notice in my everyday life, are the things that you and your clients are concerned about. And as a former business owner, they were the things I wanted to know, but often did not or could not see. Up until now, I have looked at the companies offering the jobs only to avoid a few. Now I will be looking at Servimer as one I would really like to work with.
Servimer has just sent emails to their registered users due to major expansion of their territory. I have been shopping with them since 2016. They respond extremely fast and have a great support network. Payment is always on time. If you drive a vehicle, they are definitely worth checking out.
I've been working with Servimer since its inception and have felt valued from that very first day. Management is dedicated to providing shoppers with respect and appreciation and providing our clients with the best of the best.The questions on the reports are clearly laid out and specific making the required short commentaries easy compose. I have never had a pay issue but the few times I questioned a payment, I was responded to swiftly with understanding and a thorough reply. The platform is one that is used by other mystery shopping companies and I find it quite easy to navigate. Should you need assistance however, Management will guide you every step of the way with patience and praise. Shoppers and Clients alike are treated with high regard and considerable merit. On a scale of 1 -5, Servimer is a 6!
I cannot describe how valuable we find Servimer services. Being in charge of a fleet of shuttles and drivers, valet and selfpark facilities, I am unaware of the activity that occurs when the shuttles are off of our lot… positive or negative. By using Servimer “secret shoppers”, we are able to get a true report on the customer experience. The majority of the disciplining of my associates are based on these reports, as well as commending for a job well done. Servimer will customize their reporting specifically for a particular business’s needs. Servimer is a great company to work with and I highly recommend them to other businesses.
Chairman Airport Parking Committee National Parking Association
I recently performed my first couple of assignments for Servimer. This company has made an outstanding initial impression with me. The representatives that I interacted with are friendly, professional, and so very helpful. They are there to assist and provide guidance every single step of the way. This seems to be an extremely well run organization. I can see why other forum members have mentioned becoming loyal shoppers. This is a company that treats their shoppers as their professional business partners.